Treating our Customers Fairly is embedded in our culture and as a client, you can be assured of the following:

• We are open about the way we carry out our business and how we are remunerated
• We welcome client feedback on a regular basis
• We encourage all our staff to continue with their professional development
• Our business is our clients and we never forget that.

We look at all areas of our business on a regular basis to ensure that:

• Clients can be confident that they are dealing with a firm where their fair treatment is central to Nestor Partnership’s culture.
• We consider our clients when promoting new services and products and ensure that it is relevant to them.
• Our clients are provided with clear information and we keep them informed before, during, and after the point of sale.
• Where advice is provided, we take time to understand our clients’ situation and ensure that our advice is suitable and appropriate.
• We meet our client’s expectations, providing them with a level of service and products that is of an acceptable standard.
• We will ensure that our client’s can switch providers, change products, surrender policies and make any complaints without any undue barriers.

If you want to download our policy on Treating our Customers Fairly click here

Nestor Partnership is Authorised and Regulated by the Financial Services Authority